Shipping and Return Information
Within the continental United States we use UPS Ground with a cost of
$15.00 per order or "Free" with a coupon code (excluding P.O Boxes). Please contact Customer Service at 1-800-541-7397 if you would like to have your purchase shipped by a faster UPS method.
The United States Postal Service is used for locations outside of the continental U.S. and to P.O. boxes. Customer Service can provide these shipping costs.
All floor mats are custom made, and we usually ship within 3-4 business days after your order is placed excluding weekends and holidays. UPS Ground (for continental US addresses) usually takes 2-3 business days for customers in the mid-west (Where our factory is located) and 4-5 business days to either coast.
If damages occur in shipping, please contact Customer Service immediately.
We will allow you to cancel an order only before the items are manufactured (usually within 24 hours). Once the items are made, the order cannot be cancelled for any reason. If you do decide to cancel your order prior to the items being manufactured, we will refund your payment, minus a 5% Cancellation Fee.
We understand that occasionally an item needs to be returned for non warranty reasons. We allow this with a few limitations:
- No embroidered items will be accepted for return, except for warranty.
- No custom made items will be accepted for return, except for warranty.
- No items with NON-MATCHING binding (except for warranty) will be accepted for return.
- All returns must be approved by Customer Service and have the supplied Return Authorization Number clearly displayed on the outside of the package. Items without an Authorization Number will be charged an additional $15 "Unauthorized Return" fee.
- All returns except for warranty reasons are subject to a 30% restocking fee.
- Items that have been returned to us due to "Refusal of Delivery" are subject to the "Unauthorized Return" fee, as well as an additional shipping charge for the return of the items. To avoid these fees, please call Customer Service at 1800-541-7397 for a Return Authorization Number.
- Returns must be in re-sale condition, free of labels and markings.
- We will not accept any items for return after 60 days of the purchase date.
- We are not responsible for freight charges on non warranty returns. Shipping charges will not be refunded except for warranty returns.